shipping policy
At Red Sona, we aim to ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.
1. Original Packaging
All returned items must be in their original packaging, along with all tags, accessories, and invoice.
2. Condition of Items
Items must be unused, undamaged, and in the same condition as received. Products showing signs of use will not be accepted.
3. Order Cancellation
You may cancel your order at any time before it is dispatched. Once the order is shipped, cancellation will not be possible.
4. No Returns for Change of Mind
Returns will not be accepted for reasons such as change of mind, wrong selection, or buyer’s remorse.
5. Handcrafted Product Variations
Our products are carefully handcrafted. Minor variations in color, texture, or design are natural and do not qualify for return or refund.
6. Clearance / Sale Items
All clearance or sale items are non-returnable and non-refundable.
Products sold under clearance may have minor cosmetic defects such as scratches, dents, or fading, but their functionality remains unaffected.
Returns will only be accepted if there is major damage such as breakage or leakage.
7. Product Functionality
All products, including clearance items, are checked to ensure they are fully functional before delivery.
8. False or Misleading Claims
If Red Sona finds that a customer has made false, misleading, or fraudulent claims, we reserve the right to:
- Reject the return/refund request
- Take legal action (civil and/or criminal)
- Suspend or block the customer account
9. Refund Process
If a return is approved, the refund will be processed within a reasonable time through the original payment method.
10. Contact Us
For any return or refund-related queries, please contact our customer support through our official website or communication channels.